Online Customer Service and Alternatives
Collection and Use of Information
Information You Choose to Provide
Information Collected through our "User Survey" and "Contact Us" feature
External Links Disclaimer
Your rights to privacy are of utmost importance to the Arizona Department of Transportation/Motor Vehicle Division (MVD) and its partner, IBM Corp. It is our desire to earn your trust and confidence when you conduct business with us via the Internet.
ServiceArizona offers many of the services online that you might otherwise transact in person with MVD. Our goal is to provide citizens with a more convenient and efficient means in which to interact with Arizona Government. If at any time you choose not to proceed with a transaction offered through the ServiceArizona web site, your choice will in no way affect your ability to receive services. If you prefer to apply for services in person, you may do so at one of MVD's field offices or Authorized Third Party Provider locations. For a listing of those locations nearest to you, click on "Nearest Offices" on the ServiceArizona main page's Information section.
ServiceArizona utilizes session "cookies" (small bits of data that a web server stores on your computer's hard drive) to collect certain information about your visit to this web site. These session cookie(s) are used to maintain your transaction(s) on ServiceArizona and expire at the end of the session. This information never identifies you personally and consists of only the following items:
Please be aware that if your Internet browser is configured to refuse or disable "cookies," your ability to view our web pages will be unaffected, but you will not be able to take advantage of any of our online services and will instead have to transact business with MVD either in person or by mail.
When applying for services through ServiceArizona, you will be required to enter certain personal information, such as your name, home address, birth date, driver's license or identification card number, and credit card number. For each online transaction, we ask for no more than the information required to process that transaction. The questions posed are similar to those you would be asked during an in-person visit to an MVD office or through the mail. Only those MVD and IBM employees who need your information in order to provide the services offered on this web site are given access to such information.
Please be assured that the personal information you disclose to us online will be held in the strictest confidence while ServiceArizona processes your transaction and will not be shared, sold, or otherwise disseminated to any outside person or entity, except as required or authorized by law. With only limited exceptions, the privacy of your personal information is protected by the Federal Driver's Privacy Protection Act 18 U.S.C 2721-2725, as well as Title 28, Chapter 2, Article 5 of the Arizona Revised Statutes and, unless you specifically give us your consent by checking the consent box which appears on our online service applications before a transaction can be completed, we are not permitted to provide or disclose such information to unauthorized persons or entities.
However, because some of the information submitted to MVD (either through ServiceArizona or directly) is potentially subject to release under Arizona's Public Records Law, the agency may be required to divulge certain information in response to a lawful public records request or in response to a warrant, subpoena, or other court order. When necessary, we may also disclose personal information to law enforcement officials if there is reason to believe that the disclosure of such information is required to identify, contact, or bring legal action against an individual who attempts to perpetrate a fraud against, or gain unauthorized access to the ServiceArizona web site.
In order to improve our services, we ask that you take a moment to give us feedback through our "User Survey." The survey is anonymous. Information collected through the survey is used solely to evaluate the ease of use of this site and to determine possible future enhancements.
If you elect to use ServiceArizona's "Contact Us" feature, an email address will be required in order for us to respond to your inquiries. We maintain the privacy of any personally identifiable information, such as your email address received through the "Contact Us" feature to the same extent as otherwise described in this policy.
We have taken several steps to safeguard the integrity of our computer systems and networks, as well as the confidentiality of the information transmitted to us from individual users. Please refer to the "What about security?" section of our information page for further details regarding the security mechanisms utilized by ServiceArizona.
Neither the State of Arizona, nor any State agency, officer, employee, or contractor warrants the accuracy, reliability, or timeliness of the information contained on the ServiceArizona web site, portions of which may be inaccurate or outdated. Any person or entity that relies on such information does so at his or her own risk.