Insurance Verification

Insurance Verification


About:
Insurance Verification


ServiceArizona is an easy way for Arizona residents to take care of Motor Vehicle Division (MVD) business any time of the day or night, from the comfort of their home or office. Currently, Arizona residents may use ServiceArizona for: online Vehicle Registration Renewals, Personalized/Specialty Plates, Fleet Registration Renewals, Address/Email Changes, ordering duplicate Driver Licenses or Identification Cards with or without an address change, obtaining a Restricted Use 3-Day Permit, viewing available Plate Credit, Driver License Reinstatement, Voter Registration, Duplicate Vehicle Registration, obtaining a 30-Day General Use Permit, Plate Refund, Vehicle Sold Notice, Vehicle Fee Recap, Citizens MVR - Title and Registration and Driver License, Insurance Verification, Tab Replacement, Off-Highway Vehicle Decal, Lien Motor Vehicle Inquiry, Emissions/Registration Fee Check and for Fleet Application.
Arizona law requires insurance companies to report electronically to the Motor Vehicle Division (MVD) all insurance policy cancellations, non-renewals or new policies. There are instances when the information provided by insurance companies does not match the MVD database, one of which is incorrect vehicle identification numbers (VIN). The VIN supplied by your insurance company is used to match your vehicle registration on the MVD database. If your insurance agent or company fails to provide the correct VIN, then the proof of insurance supplied by your insurance company will not match up with our database. Subsequently, under state law, MVD must send a letter asking you, as the vehicle owner, to provide sufficient proof of insurance within 15 days or your vehicle registration will be suspended. For this reason, it is critical that you ensure your insurance company provides the correct VIN.

In addition to VIN errors, another major cause for mismatches on the MVD Insurance database occurs when customers try to use “out of state” policies to comply with Arizona’s mandatory insurance laws. It is important that your vehicle insurance policy be issued by a company licensed to do business in Arizona. The policy must also be an Arizona-based policy that reflects that the vehicle has been registered in Arizona.

Insurance Verification is a service that allows citizens to electronically verify that the Motor Vehicle Division has received your most recent active insurance policy number.

The Motor Vehicle Division obtains this information from:

  • Your insurance company through an electronic file (most preferred)
  • You when you submit a copy of your insurance card
Your insurance company should electronically send the Motor Vehicle Division your policy number and complete vehicle identification number for new policies, non-renewal of policies and cancellations.

To ensure that your insurance policy information is recorded accurately, you may mail a copy of your active insurance card to:

    Motor Vehicle Division
    PO Box 2100, mail drop 558M
    Phoenix, AZ 85001
If you have received an intent to suspend notification, you should verify your insurance information using Insurance Verification. If there is a problem, Insurance Verification will refer you to your insurance company.
The Insurance Verification service includes:
  • Entering Vehicle Identification Number (VIN), Vehicle Make, Vehicle Year, Arizona Insurance policy number or Binder and Customer/Company information
  • Confirming data entered
  • Viewing and printing the insurance verification results
  • Completing an optional survey
Your Arizona insurance document may display the word “BINDER” instead of a policy number. Insurance companies use the word Binder until the insurance company is able to assign a policy number. The binder is good for 90 days from date of issue. When Binder appears on your document, you should enter the word “Binder” as your policy number on Insurance Verification for the policy number.
  • Arizona Registration document
  • Arizona Insurance document
  • Customer/AZ Driver License Number
  • A web browser that supports Secure Socket Layer (SSL) such as Netscape or Internet Explorer
  • An ink jet or laser printer
  • 8 ½ x 11-inch white paper
The registered owner of the vehicle or the registered owner’s insurance company may verify insurance information.
Insurance Verification is free.
The “No Record Found” message may display when one or more of the required information fields you entered was not found or does not match MVD’s records:

Vehicles in private names (individuals) or company names:

  • Vehicle Identification Number, Vehicle Make, Vehicle year
  • Customer/AZ Drivers License Number, Company/Company Customer Number
  • Name
  • Mailing Zip Code
One or more of the following reasons may apply:
  • Your insurance company must be licensed by the Department of Insurance to do business in the State of Arizona. Out of state insurance is not acceptable.
  • Your insurance company has failed to send your insurance information to the Motor Vehicle Division. They are required to send new policies, non-renewal of policies and policy cancellations.
  • The vehicle identification number, vehicle make, or vehicle year sent by your insurance company does not match MVD’s database.
  • The policy number displaying on your card/document may not match what your insurance company submitted. Try entering the policy number without the leading or trailing zeros.
ServiceArizona is available 7 days a week, 24 hours a day with the exception of the following time periods:

Transactions cannot be performed during the scheduled maintenance periods:

  • Between 11:50 PM and 12:10 AM daily; and
  • Between midnight and 2:00 AM each Sunday.
If you have additional questions, please contact the Motor Vehicle Division at one of the numbers listed below.

Phoenix: (602) 255-0072
Tucson: (520) 629-9808
Elsewhere in Arizona dial:    (800) 251-5866
Hearing/Speech Impaired-TDD systems only: Phoenix (602) 712-3222
  Elsewhere (800)324-5425